How can we help?

No. Both apps run in the web browser on a phone, tablet or computer. The hotel app is at hotel.bedsready.com and the short-let app is at bedsready.com/app.

No, there is no offline mode. Both apps need a connection to load and save, and the screens refresh themselves while they are open.

Prices aren't published yet: pricing is being set with the first operators outside our own group. Ask us using the Ask a question form on this page.

There is no cancel button in the app. Send us a message with the Ask a question form on this page and we will help.

Your PIN is the number you sign in with. In the hotel and short-let apps it is 4 to 6 digits; in the cleaning-company app it is 4 to 8. Avoid easy ones like 1234 or 0000.

No. PINs are kept scrambled, so nobody can look one up. A manager can only give you a new PIN, which is shown to them once.

Ask a manager to give you a new one under Settings, Team, PINs. Once you're signed in you can change it yourself on your Profile.

Tap Forgot your PIN? on the sign-in screen and enter your email. You get a link that works once, for 30 minutes. With no email on your sign-in, ask the office for a new PIN.

After too many wrong PINs, sign-in is paused for 15 minutes. In the short-let app this happens after 8 wrong tries. Wait, or reset your PIN.

It's a short code that is the same for everyone at your hotel. Your manager has it, and you only enter it once on each device.

The hotel app has Housekeeper, Supervisor, Reception, Maintenance, Maintenance manager, Public areas, Linen porter, Porter and Hotel manager. The short-let app has Admin, Manager, Cleaner, Maintenance and Owner (landlord).

In the short-let app, yes. If your email and PIN work for several businesses you pick one when you sign in, and can switch under Me or Setup. In the hotel app, a person working at several hotels in one account picks the hotel at the top of the screen.

In the hotel app, Premium adds photos on reports and checks, cleaner statistics, the Ask assistant, your hotel logo and a breakdown of where shift time went. Ask us about switching it on with the Ask a question form.

No. The AI is Claude from Anthropic, used through its commercial API, and what is sent is not used to train their models. It only reads your own records and never changes anything, and a manager or admin can switch it off.

There are downloads in the apps: payroll as a CSV on the hotel Time page, and past cleans as a CSV under Rota, History in the short-let app. For anything else, ask us with the Ask a question form.

Open Rota and tap History, set From and To (and a property or cleaner if you like) and tap Show. Download CSV gives you the list as a spreadsheet.

Screens are in English. In the short-let app, cleaners can switch to Español, Português or Polski under Me; office screens stay in English.

Use the Ask a question form on this help page.