I've forgotten my PIN in the hotel app. What do I do?

PINs are kept scrambled, so nobody can look yours up, not even a manager. If you have forgotten it, ask a manager to give you a new one.

Managers:

1. Open Settings, go to the Team step and scroll to PINs.
2. Tap New PIN next to the person and confirm. Their old PIN stops working and they are signed out of any phone they were using.
3. The new PIN is shown once. Write it down or tap Print.

There is also New PINs for everyone not signed in yet for handing out logins to a new team.

Changing your own PIN: open Profile, find Change your PIN, enter your current PIN and the new one twice, then tap Change PIN. Use 4 to 6 digits that are not easy to guess (not 1234 or 0000).