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Housekeeping software for independent hotels

Know which rooms are ready without walking the corridor.

BedsReady puts the day's cleaning list on every cleaner's phone, takes photo proof at the end of each job, and shows reception a live board of what's done. Start with housekeeping, and switch on maintenance, F&B, rotas and the rest only when you want them. Built inside a working hotel, not a lab.

No app to install · Cleaners sign in with a name and a 4-digit PIN · Replaces the paper sheet, the spreadsheet and the WhatsApp group

Today · Floor 2 09:41
18 of 47 rooms ready · 4 cleaners on shift
The problem

Housekeeping runs on paper, phone calls and trust.

In most independent hotels it's a printed sheet, a spreadsheet or Google Sheet, a WhatsApp group, and a separate tool for everything else. Whether you run 12 rooms or 200, the same gaps come up.

Nobody knows what's ready

Reception rings the floor. The supervisor walks the corridor. Guests wait in the lobby for a room that was finished forty minutes ago.

No proof a job was done

A guest complains about the bathroom three days later and there is nothing to check. The cleaner says it was done. It probably was.

Hours don't match the work

You pay for the hours clocked, not the rooms cleaned. Nobody can tell you what a room actually costs to turn over.

Everything lives somewhere different

The maintenance book, the rota spreadsheet, the breakfast list on a clipboard. None of them talk to each other, so one question from reception means three phone calls.

How it works

Three things happen every morning.

The screens below are the live product, running in a hotel this morning. Names and room numbers are the only thing changed.

STEP 01

The list goes out

Rooms and properties are split across whoever is on shift. Each cleaner opens a link on their own phone, types their name and PIN, and sees only their own jobs in order.

A cleaner's phone showing her own rooms for the day, with counts of ready, waiting and done at the top.
Her rooms only, in the order they should be done.
STEP 02

They tap as they go

Room complete. Guest having breakfast. New guest. Extra towels needed. One tap each, no typing. The board updates the second it's pressed.

A room card in progress, with a running timer and buttons for finish room, break, bad condition and something missing.
Linen for the incoming guest, a running timer, one tap per event.
STEP 03

Photos close the job

A job isn't finished until the photos are in — bed, bathroom, floor, whatever you set. They're timestamped and kept, so a complaint next week has an answer.

A room card flagged for an early check-in, with take photo and report maintenance buttons.
Early check-in flagged from reception, photo and fault buttons on the job itself.
Reception and the floor

Everyone is looking at the same board.

Reception sells the rooms that are ready. The supervisor sees what is about to go wrong. Nobody has to ring the floor to find out.

The reception view: rooms ready to sell, being cleaned, guest still in and to clean, with arrival details on each room.
Reception: ready to sell, being cleaned, guest still in — with the arriving guest, early check-ins and notes on every room.
The supervisor's day view listing rooms that need attention now, rooms to chase and rooms to tidy up before the week is reported.
The supervisor's morning, sorted for her.

What needs you now, and what can wait

The supervisor doesn't get a list of 31 rooms. She gets the two that are blocking a check-in, the three worth chasing, and the ones that only matter before the week is reported.

Someone hasn't turned up, a room is sitting open, a guest is arriving at one o'clock into a room nobody has started — it is on the screen before it becomes a phone call.

Room checks view showing rooms picked at random, scores out of thirty, a passed room and one marked re-clean required.
Room checks, scored out of 30.

Standards you can actually show someone

A handful of rooms are picked at random each day and scored against your own checklist. A low score sends the room back for a re-clean and says why, in writing.

Over a week it adds up to an average per cleaner — which is a fairer conversation than “I've noticed the bathrooms lately”.

Before it becomes a review

The complaint you can still fix.

A QR code in the room. The guest scans it, sees who looked after them, and says how it was — while they are still in the building and you can still do something about it.

A guest's phone showing the housekeepers who looked after the room, a tip link for each, and a star rating.
What the guest sees when they scan the code in the room.

A low rating comes to you, not to the internet

Most bad reviews are written after checkout, about something that would have taken five minutes to put right. A guest who scans the code and marks two stars for the bathroom is telling you on Tuesday, not telling Booking.com on Friday.

It lands with whoever is on, tagged by category, so a month later you can see whether it's one room, one shift, or one thing you never fixed.

Guest feedback tagged by category, showing which part of the stay each comment was about.
Tagged by category, so the pattern shows up across a month.

And the cleaner gets the credit

The card names the housekeepers who did the room, with a tip link for each. The money goes to them, and the good ratings have a name on them instead of disappearing into an overall score.

It is the part cleaners actually like — being seen, and occasionally being tipped for it. Which matters in a job where the usual problem is that nobody stays.

For whoever pays the wage bill

Standard minutes against clocked minutes, every day.

Set the standard time for a room turn. BedsReady compares it to the hours actually clocked and shows you the gap by day, by floor and by cleaner — before it becomes a month-end surprise.

Standard1,800minutes planned
Clocked2,040minutes paid
Variance+2404 hours over
Rooms turned4743 min each
Mon
−60
Tue
−15
Wed
+90
Thu
−35
Fri
+240

Example week. Bars show clocked against standard; amber is over.

The weekly housekeeping report: hours against allowance, rooms cleaned, average departure time, room check scores by housekeeper, linen saved and a list of what needs a word.
The week, as it lands on Monday morning — hours against allowance, room checks by housekeeper, linen not changed unnecessarily, and the four things worth a word. Sample property; figures are illustrative.
Optional extras

Start with housekeeping. Add the rest when it's worth it.

Every hotel gets the core: the cleaning list on each phone, photo proof, the live room board and room checks. The extras below are switched on per hotel, only if you want them. They use the same rooms, staff and logins, so nothing is typed twice.

Maintenance

Faults raised from the room with a photo, one queue for maintenance with urgent jobs first, and whether they can get into the room right now. Planned checks such as legionella flushing and fire alarm tests come round with a reminder.

Replaces the maintenance book, or the fault log in Excel.

Food & drink

Tonight's guests with their breakfast (included, prepaid or to be charged), who has had it, dinner bookings, room service orders and charges to a room account.

Replaces the breakfast sheet on the clipboard.

Rota and clocking in

The rota planned up to six weeks ahead by team, every department on one page, and clock-in and clock-out times with late starts and missing clock-outs flagged. Hours download for payroll.

Replaces the rota spreadsheet and the timesheet.

Linen

Linen stock against par levels, counts that show what has gone missing, rejects, and what each room needs for the guest coming in.

Replaces the linen count on paper.

Guest ratings

A QR card in the room: the guest sees who looked after them, rates the stay and can tip the housekeeper. Low scores come to you while they're still in the building.

Replaces the comment card nobody fills in.

Complaints

Complaints logged against the room, with who dealt with them and how, so a pattern shows up instead of being forgotten.

Replaces the notebook behind reception.

Key boxes

Smart key boxes linked to the room board: reception sees when a key is collected, and a key dropped back in the box checks the guest out and sends the room to housekeeping.

Replaces checking the key box by hand.

More than one hotel

One view across all your properties, with each hotel still run on its own.

Replaces a spreadsheet per hotel.

Coming from paper, Excel or Google Sheets

Moving over takes a morning, not a project.

No PMS integration to wait for and no training days. BedsReady works next to whatever you already use.

1. Rooms and staff

Type them in or paste them from the spreadsheet you have now. Each person gets a name and a 4-digit PIN: no emails, no app store.

2. The day's list

Upload the arrivals and departures report your PMS already produces, or paste the sheet you print now. BedsReady works out departures, stay-overs and arrivals, and remembers the layout for tomorrow.

3. Keep what already works

If your maintenance log lives in a Google Sheet that people rely on, we can keep it in step with the app, so jobs are worked in BedsReady and still recorded in the sheet.

Questions

What independent hotels ask us first.

Do I have to use all of it?

No. Housekeeping on its own is the whole point for most hotels. The extras are switched on one at a time, when they would save you a spreadsheet or a phone call, and switched off again if they don't.

Does it replace my PMS?

No. It runs alongside it. The day's arrivals and departures come from the report your PMS already prints, so there is nothing to integrate before you start.

What do staff need?

Their own phone and a link. They sign in with their name and a 4-digit PIN. Reception and managers can use any browser.

We have one hotel and twelve rooms. Is it worth it?

Small hotels feel the gaps most, because the same two people are doing everything. A live board and a photo on every room saves the walk up the stairs, and the extras are there if you want them later.

Do you also do short-lets?

Yes: a separate product for Airbnb and short-let agencies, with calendar sync, linen and a landlord portal. See short-let cleaning software.

Already running

This isn't a mockup.

BedsReady grew out of software we built for our own properties and have been running daily since 2025.

47rooms turned every day in a live hotel, on this system
~50short-let cleans a week, with photo sets on every one
0paper sheets printed for housekeeping since it went in