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Housekeeping software for hotels

Reception stops ringing the floor.

BedsReady gives each housekeeper her own rooms on her own phone, in the order arrivals need them, and shows reception the moment a room is finished and checked. Built inside a working hotel, not a lab.

Get access See the screens

No app to install · Cleaners sign in with a name and a 4-digit PIN

What it fixes

The three gaps every hotel housekeeping operation has.

Whether you run twelve rooms or two hundred, the same three things cost you money every day.

Rooms sit ready and unsold

A room is finished at 11:40 and reception hears about it at 13:15. In the meantime a guest is waiting in the lobby and an early check-in you could have charged for goes unsold.

No answer when a guest complains

The bathroom complaint arrives three days after checkout. Without a timestamped photo set there is nothing to look at, so the compensation gets paid and nobody learns anything.

Hours paid don't match rooms turned

You pay the clocked hours. Nobody can tell you what a departure actually costs to turn over, or which day of last week ran four hours over and why.

The screens

One system, three people, same information.

These are the live product, running in a hotel this morning. Names and room numbers are the only thing changed.

A housekeeper's phone showing her own rooms for the day with ready, waiting and done counts
The housekeeper: her rooms only, ordered so arrivals get done first. Counts of ready, waiting and done at the top.
A room card in progress with a running timer and buttons for finish room, break and bad condition
Each room carries the linen the incoming booking needs, a running timer, and one tap per event — finished, on a break, room in bad condition, something missing.
The reception view showing rooms ready to sell, being cleaned, guest still in and to clean
Reception: ready to sell, being cleaned, guest still in. Arriving guest, nights, early check-ins and notes on every room, without a phone call to the floor.
The supervisor's day view listing rooms that need attention now and rooms to chase
The supervisor gets what needs her now — a room blocking a check-in, a maintenance job sitting in an arrival room — not a list of thirty-one rooms.
The weekly housekeeping report showing hours against allowance and room check scores
The week as it lands on Monday: hours against allowance, room checks by housekeeper, linen not changed unnecessarily, and the handful of things worth a word. Sample property; figures are illustrative.
Before it becomes a review

The complaint you can still fix.

A QR code in the room opens a card on the guest's phone. If something is wrong, you hear it while they are still in the room rather than reading it on Booking.com a week later.

A guest's phone showing the housekeepers who looked after the room, a tip link for each, and a star rating
What the guest sees when they scan the code in the room.

A low rating comes to you, not to the internet

Anything under par opens a short form: what was wrong, tagged by category, in the guest's own words — while they are still in the building and it can still be put right.

A bathroom that wasn't right is a re-clean and an apology on the day. The same sentence posted publicly after checkout is a score you carry for a year.

The guest feedback form with problem categories tagged and a free-text description of what was wrong
Tagged by category, so the pattern shows up across a month.

And the cleaner gets the credit

The card names who looked after the room, with a line in her own words, and a tip link that goes straight to her. The business never handles the money.

It is entirely opt-in — nothing shows unless she has ticked the box — and good scores are recorded against her, not just the bad ones. Of everything we have put in front of our own team, this is the part they actually asked to keep.

The job nobody wrote down

The dripping tap nobody writes down.

A housekeeper sees more of your building than anyone else, and most of what she finds never reaches a maintenance list. She is mid-round, the notepad is at the desk, and by the time she gets there she is thinking about the next arrival.

A room card on a housekeeper's phone with buttons to add a photo and to raise a maintenance job
Raised from the job she is standing in, not remembered until later.

One person, one queue, flagged for urgency

The housekeeper raises it from the room, with a photo. It goes to the maintenance lead — or to the one maintenance person, if that is who you have — flagged 1, 2 or 3.

It sits on his login until it is done. Not a list he has to remember to open: an open job that doesn't clear itself. In our own hotels a 1 means inside 48 hours, a 2 within the week and a 3 in due course; you decide what they mean for you.

A job sitting in a room that arrives at four is a different problem from one in a room nobody is in until Friday. The board knows which is which, and so does the supervisor.

Completed jobs keep their notes and what they cost, against the room. So when the same shower tray comes back for the third time in a year, that shows up as a fact rather than a feeling.

What you get

What's in it for a hotel.

Rooms ordered by arrival, not by floor

Departures with a guest arriving tonight come first, early check-ins before that. The order changes when reception flags one, without anyone redoing a sheet.

Linen counted from the booking

Two adults and a child arriving means the card says four bath towels, four hand towels, a bath mat — so the trolley is loaded once.

Photo proof on every job

A room isn't finished until the photos are in. Bed, bathroom, floor — you set the list. Timestamped and kept.

Room checks scored out of 30

Rooms picked at random each day, scored against your own checklist. A low score sends the room back and says why, in writing.

Standard minutes against clocked minutes

Set the standard time for a turn. The report shows the gap by day, by floor and by housekeeper before it becomes a month-end surprise.

Maintenance raised from the room

The housekeeper reports the dripping mixer from the job she's standing in, with a photo, rather than remembering it at handover.

Bad reviews intercepted

The in-room QR code catches the complaint while the guest is still with you. Tagged by category, so you can see whether it is one room or a pattern.

A team that wants to use it

Guests can tip the housekeeper directly through the same card, and good ratings are recorded against her. Opt-in, and the hotel never touches the money.

Already running

This isn't a mockup.

BedsReady grew out of software we built for our own properties and have been running daily since 2025.

47rooms turned every day in a live hotel, on this system
~50short-let cleans a week, with photo sets on every one
0paper sheets printed for housekeeping since it went in
Questions

What hotels ask us first.

Do my housekeepers need to install an app?

No. They open a link in the phone's browser and sign in with their first name and a 4-digit PIN. That matters when half the team is agency staff who change every few weeks.

Does it connect to my PMS?

Not yet, and we'd rather say so than promise it. Today the day's arrivals and departures come in from your existing report. PMS integration is on the list and we'll build it against whichever system the first operators run. Smart locks and key-return systems such as Keycafe do connect today, which is how a room shows as vacated before anybody reports it.

What happens to the photos?

They're stored with the job, the room and the time. When a complaint comes in a week later you open that room's clean and look at what was actually there.

How small is too small?

It earns its keep from about ten rooms upwards. Below that a group chat is honestly fine.

What does it cost?

We're setting pricing with the first operators outside our own group. Ask for early access and you'll get a date and a price before anyone else does.

Also on BedsReady

Not running a hotel?

Airbnb & short-let cleaningProperties rather than floors, photo sets on every turnover, cleaners moving between units. Cleaning companiesStaff across several sites, proof to bill against, hours against what the contract allows. How long does it take to clean a hotel room?What the big chains give a housekeeper, and the three places the difference comes out. What is early check-in worth?The rooms are already yours and already being cleaned. Put your own numbers in and see the annual figure.