How do I change my hotel's rooms, times or cleaning rules?
Managers change the hotel set-up under Settings; changes apply from the next daily import.
Open Settings (managers only). It has the same steps as the sign-up:
- Property: check-out and check-in times, when the shift starts, cleaning time per shift and when rooms are released to housekeeping. Here you also set Alert emails (a reception address and up to 5 manager addresses, for low guest ratings and rooms not used), the Shift clock and time report and the Checkout option that treats rooms still due out as checked out at checkout time.
- Room types & times: minutes for a checkout, a stayover and the extra time for fresh linen.
- Rooms & zones: add rooms, move them between zones, set the walking order.
- Cleaning rules: what a room gets night by night, towels, do not disturb and the order of cleans.
- Supervisors & inspections: the share of rooms checked, the areas marked and when reception sees a room as ready.
When you are done, go to Review & launch and tap Save changes. Changes apply from the next daily import.