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Help centre › Hotel app: housekeeping and room checks

How do I work through my rooms as a housekeeper?

My rooms shows your next room; tap Start, then Finish when it's done.

  1. Open My rooms. The top card shows your Next room with what to do (towel sets, linen change, bed change).
  2. Tap Start with the room number. A timer shows how long you have taken against the planned minutes.
  3. Need to stop for a moment? Tap Pause, then Resume.
  4. When the room is done, tap Finish with the room number. It goes to your supervisor to check, or straight to ready.

You can only have one room going at a time. A room shows Waiting for checkout until the guest has left.

If nobody slept in a room, tap Room not used and confirm. Reception and the manager are told straight away. For a guest who has gone early, use Guest checked out early.

If rooms are added to or taken off your list, a Your rooms have changed message tells you which. The page updates by itself.

Still stuck? Ask the AI helper, or ask the team.