How do I report a problem, a dirty room or a note from a room?
Use Report a problem, Room in a bad state or Add a note on the room in My rooms.
- Report a problem: choose what it is (something broken, possible guest damage, something missing, or lost property), describe it and tap Send. Broken things go to maintenance; tick Urgent if the next guest can't use the room. Guest damage goes to reception: a manager or receptionist opens the room on the board and taps Charged the guest or Not charging.
- Room in a bad state: pick how much longer it will take (+10 to +60 min) and why, then tap Tell supervisor. The extra time is added to your day.
- Add a note: a note for your supervisor and reception, for example Made up as twin. On a finished room you can tick This room needs cleaning again to put it back on your list as urgent.
Adding photos to a problem report is part of BedsReady Premium.