How does reception tell housekeeping a room is free?
Open the room on the board and tap Guest has checked out; other actions handle late checkouts, early check-ins and bed changes.
On the Room board, tap the room to open it. The actions you see depend on the room and your role:
- Guest has checked out: the room goes to housekeeping now.
- Check in (with the guest's name): the room becomes occupied.
- Late checkout and Early check-in: set the time. An early check-in moves the room to the top of the housekeeper's list.
- Urgent clean, Change beds (twin to double, cot, extra bed) and Same guest staying.
- Request a clean: a full clean, a service or a quick check, for a chosen housekeeper.
- Note to housekeeping, Do not disturb and Room not used.
- Take out of order (with a reason) and Back in service, which sends the room to be cleaned first.
- Back to be cleaned: undoes a clean that was started or finished by mistake.
- Report a fault: sends it to maintenance.