I've forgotten my PIN in the short-let app. What do I do?
Tap Forgot your PIN? on the sign-in screen and we email you a link to choose a new one.
- On the sign-in screen, tap Forgot your PIN?
- Enter the email on your sign-in and tap Email me a link.
- Open the email and tap the link. It works once, for 30 minutes.
- Choose a new 4 to 6 digit PIN, type it again and tap Save and sign in.
Nothing after a few minutes? Check your junk folder. If the link has expired, tap Send me a new link.
No email on your sign-in? Ask the office to set you a new PIN.
After 8 wrong tries, sign-in locks for 15 minutes. To change your PIN while signed in, open Me, type a new PIN under Change your PIN and tap Save PIN.